Right of revocation
Consumers have the following right of revocation:
Right of revocation
You have the right to revoke this contract within 14 days without the giving of reasons.
The deadline for revocation is 14 days from the time you or a third party nominated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of revocation, you must inform us of your decision to revoke this contract by means of an unequivocal statement (for example letter sent by post, fax or email) to the following address:
Phone: +49 9129/2906990
Fax: +49 9129/2906980
You can use the attached sample revocation form, however this is not mandatory.
In respect of compliance with the revocation deadline, it will suffice that you forward the notice of exercising of the right of revocation before the expiry of the revocation deadline.
Consequences of revocation
Should you revoke this contract, we will immediately return all payments which we have received from you, including delivery costs (excluding the additional costs which are due to you having chosen a different type of delivery than the low cost standard delivery offered by us) and at the latest within 14 days of the date on which the notice of your revocation of this contract was received by us. We will use the same means of payment for this refund as you used in the original transaction, unless another method of payment has been expressly agreed with you; under no circumstances will fees be charged by you in connection with this refund. We are entitled to withhold the refund until we have taken return possession of the goods or you have provided proof that you have sent back the goods, depending on which takes place earlier.
You must return or handover the goods to us immediately and in all cases at the latest within 14 days of the date on which you inform us of the revocation of this contract. The deadline will have been complied with if you dispatch the goods before expiry of the 14 day deadline. You will be responsible for the direct costs connected to the sending back of the goods.
You will only be responsible for any reduction in value of the goods if this reduction in value results from handling other than is necessary to ascertain the quality, properties and functioning of the goods.
The right of revocation does not exist in case of distance selling contracts for the delivery of goods which are not prefabricated and for whose production an individual choice or provision by the consumer is decisive or goods which are clearly tailored to the personal requirements of the consumer.